Call Center

Appletree Call Centers consist of a winning combination of our experienced telephone answering service agents, advanced call-handling technology, and a focus on delivering quality results.

It all begins with your needs. Our Account Specialist Team will ensure that they understand the needs of your business before any programming begins. Step by step, our Account Specialists will make sure that we will deliver the results you're looking for by building your account as you envision it. To further enhance your Appletree experience the account specialist will walk you through a live demonstration of what our agents will see when taking calls for your business.

Once approved by your organization, your account will be fully demonstrated to our agents and management staff to ensure total integration. From the very first call we take, we want your customers to have an exceptional experience.

In addition to helping you customize your account, your Account Specialist will also explain how our technology can work for you. Taking calls from your customers is just the beginning. Our robust call-taking platform interacts with databases, websites, and our other business applications.

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Answering Service

Live telephone answering service representatives you can count on.
Appletree call centers are staffed 24 hours a day, 365 days a year with friendly, knowledgeable, and award-winning telephone agents. To ensure that our call centers are making the best impressions on your customers, calls are recorded as a part of Appletree’s Quality Assurance Program.

Our call center representatives receive frequent feedback from dedicated managers, and coaching in accuracy, professionalism, grammar, and tone to help them improve every step of the way. Appletree agents understand that every new call is an opportunity to make a lasting impression on your clients.

Appletree Answering Service utilizes the latest in advanced call center technologies.
Our call center solutions are equipped with some of the most powerful and user-friendly software applications available. These applications are designed to enhance your telephone answering service experience by allowing you to easily communicate important information to our telephone agents so that they can accurately and professionally represent your company every time.

Every Appletree business partner has different needs and our custom scripted services enable our telephone agents to quickly become experts on handling situations that impact your business. Built on the powerful Microsoft .NET framework, the call-taking technology we employ provides our customers with an abundance of customization and reporting options.

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Web Chat

Appletree's Web Chat  provides live help and online customer service solutions.  It allows businesses to gain insight into web activity, increase sales and reduce support costs.  With agents on call 24/7, Appletree will provide your customers with immediate assistance and in turn improve your customer satisfaction.

Appletree can explain product options, as well as answer support-related questions—while customers are still on your site. 

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E-Response

Email answering solution.  Custom responses.

E-Response allows you to forward your emails to Appletree and customize instructions to receive notifications via email, phone, or text.

Save Your Employees Time
Email is a convenient way for you to stay in touch with your customers.  Often times your employees are occupied and can’t return emails in a timely fashion.  Delayed email responses and unanswered emails are not the impression your company wants to portray.  Appletree’s E-Response solution manages your customers’ email to ensure they receive an appropriate response to emails quickly and accurately. 

Reliable Email Support
Customers expect email responses promptly, making your turn-around time a crucial factor.  Appletree’ email response operators are standing by 24-hours a day to provide personalized and immediate responses to your customers’ emails.  Impressing your customers and clients with quick response time can set your growing company apart from the competition.  The result is an improved customer service experience and increased brand loyalty.

Various Email Notification Choices
Our advanced routing capabilities ensure the appropriate agent receives your emails and that suitable responses are in place.  Appletree can use customized responses for your incoming emails, or if you prefer, there are several ways Appletree can contact you when your business has received an email.  Our operators can notify you by phone, text message or email, depending on your preferences.  Through advanced technology, an Appletree operator is notified that the message has been received by your staff, thus saving you time and money! 

Full Service Experience
Real-time email support is an effective supplement to your 24/7 live telephone support and live web chat services. Appletree is a full business solution and provides around the clock online and telephone customer care.  While improving the efficiency of your email correspondence, you are providing your customers with an extraordinary customer service experience.  Email support combined with telephone and online customer care sets you apart from competition.    

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